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Renewing your licence

You have a dedicated Customer Account Manager to ensure you're getting the best possible use out of your products and seeing return on your investment.

A member of the Customer Management team will be in touch throughout the year to advise you, keep you up to date and assist with any changing needs, in preparation for your product licence renewal. This way, you will continue to see the benefits from your products year on year.

Tel: +64 (9) 379 7434
Fax: +64 (9) 366 4569
Email: sg.info@qas.com

  1. You will receive a licence renewal notification form 90 days prior to your licence expiry date

  2. Upon receipt of this you are advised to check the following:
    -All products are required
    -User numbers are correct
    -Product details including version and application are correct.

  3. We will be in touch to talk this through with you and answer any questions you might have.

  4. In order to confirm your continued use of the software we will need the renewal notification form signed and returned by the stated renewal date. Please note - you will not be invoiced and no payment will be expected, until the month that your licence is due to expire.

  5. Please return the renewal notification form via email, fax or post with a signature to authorise the renewal and also provide a purchase order at this point (if required)

  6. Once this has been received we will accept it as confirmation of your requirements, and ensure that your licence to use the software is extended as requested.

  7. You can expect to receive an invoice for payment within the month that your licence is due to expire

For technical information visit our support site, or contact us with your query on the details above.


Renewal date:
This is when the signed notification form needs to be returned by (30 days prior to the official licence expiry).

Expiry date:
This is when your current license is officially due to expire.

CPI (Consumer Price Index):
This is an amount which represents the proportionate increase (if any) in the inflation index of an individual product over a period of time and is used to retain the value of the renewal for your next license period, as indicated in clause 3.3(a) of the QAS World-Wide Licence Terms and Conditions.


• Why must I return confirmation of the renewal?
We will not automatically renew your licenses. We ask for confirmation to be returned to us to inform our finance team that you wish to renew the licenses and require an invoice.

• Does the renewal fee include GST?
No, GST will be added to the invoice that follows.

• How do I make changes to the software licenses I currently hold?
Any changes to your needs can be discussed with your Customer Account Manager throughout the year. Experian QAS require at least 30 days notice of termination or any changes to your renewal prior to the next renewal date, in which case such termination will be effective on the next renewal date. Please advise your Customer Account Manager or another member of your account team as soon as possible.

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