What is address management?

Address management solutions allow companies to maximise the use of their most important asset, the data relating to their customers and prospects.

Address management solutions enable address data to be entered accurately and efficiently, and stored in a consistent format throughout the entire database.

Accurate address data can provide companies with a wide range of commercial benefits, from accurate database analysis through to improved customer service and potential postage discounts

Effective address management opens the door to more productive and efficient business operations.

Companies can also clean their existing address data to develop a database of accurate, valid and consistent address records.

How can Experian QAS benefit my business?

Any customer-facing environment can benefit from using address management software to make their address handling process more efficient. Wherever address data is recorded or stored, address management speeds up address entry and guarantees accuracy.

• Contact Centres
  QAS software can greatly benefit any contact centre operation, both in terms of reducing the address entry time and in providing accurate contact data. Operators are able to enter complete and accurate addresses with a minimum number of keystrokes, working more efficiently and dealing with the customer swiftly and professionally.
  
  
• Financial Services
  If an organisation is offering financial service products either selling direct or through agents, it is essential that accurate and valid data is entered before the financial document is confirmed. By using QAS software, financial services providers are able to validate the address data with a potential customer to help reduce fraudulent cases.
  
  
• Direct Mail
  Any company that sells goods or services by mail order can use QAS software to validate delivery address and help to minimise incidences of items going astray or being returned as undeliverable. Additionally, accurate addressing will help you qualify for barcoded mail discounts offered by Singapore Post.
  
  
• Marketing
  Experian QAS can help companies to build up a more accurate profile of the customers recorded on their database. An accurate database is easier to profile and enables users to spot duplicates and identify the best types of customers. With a more accurate picture of customer types, companies are able to target their marketing activity more effectively and efficiently.
  
  
• Customer Service
  In an increasingly competitive marketplace, it is essential that companies are offering good service to their customers. The efficiencies provided by address management products will help support high levels of customer care. By using QAS software, mail arrives accurately addressed, and purchased items are correctly delivered, enhancing customer perception.